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Privacy Policy

Welcome to Gangasagar Dham. Gangasagar Dham is a travel service brand operated by A 2 Z TRIP, based in Kolkata. We organize Gangasagar pilgrimage tours and travel assistance for customers travelling from Kolkata to Sagar Island. A 2 Z TRIP is responsible for processing personal information collected through this website. We value your privacy and are committed to keeping the personal information you share with us safe while using our website, travel services, and related facilities.

This Privacy Policy describes the types of information we may collect, the purposes for which we use it, the circumstances in which it may be shared, and the steps we take to protect it.

1 Information We Collect

We may collect personal information when you visit our website, contact us, make a booking, or request any of our services. The information may include:

  • Full name
  • Mobile or telephone number
  • Email address
  • Billing and payment-related details
  • Residential or contact address
  • Names of accompanying travelers
  • Travel dates and destination information
  • Booking and reservation information
  • Other details that you choose to provide to us

Such information helps us handle your requests, complete bookings, arrange travel services, and keep you informed about your travel arrangements.

2 Booking and Travel Information

If you reserve a tour, accommodation, transportation, sightseeing service, or another travel facility through Gangasagar Dham, we may collect the information required to arrange and manage your booking.

This information may include:

  • Names of passengers or travelers
  • Contact information
  • Scheduled travel dates
  • Total number of travelers
  • Pickup and drop-off information
  • Accommodation-related requirements
  • Special requests or preferences
  • Payment and transaction information

We use these details to deliver the services you have requested and to provide relevant updates concerning your booking.

3 How We Use Your Information

Information provided by you may be used for purposes such as:

  • Processing and confirming bookings
  • Arranging the travel and tourism services you request
  • Sending booking confirmations and relevant updates
  • Handling your questions and inquiries
  • Informing you about changes or important booking-related matters
  • Enhancing our website and services
  • Providing customer assistance
  • Detecting and preventing fraudulent or unauthorized activity
  • Maintaining business and service records
  • Sending promotional information where you have given permission

4 Sharing of Personal Information

In order to deliver the services requested by you, Gangasagar Dham may share relevant information with trusted service providers or business partners where necessary.

Depending on the services involved, this may include:

  • Hotels and accommodation partners
  • Transportation service providers
  • Tour and sightseeing operators
  • Travel partners
  • Payment processing providers
  • Other providers required to complete your booking

Only information reasonably required for arranging or managing the requested service will be shared.

Gangasagar Dham does not sell or rent your personal information to third parties for their own independent marketing activities.

5 Payment Information

When you make an online payment through our website, your payment details may be handled by an external payment gateway.

Such payment providers may collect and process your payment information according to their own privacy policies and security procedures.

Gangasagar Dham does not intentionally store complete credit or debit card information unless such retention is specifically required and legally permitted for legitimate business purposes.

6 Communication and Promotional Emails

We may use your contact information to send or communicate information relating to:

  • Booking confirmations
  • Payment-related updates
  • Travel information and updates
  • Service notifications
  • Customer support matters
  • Important changes to our services

Where applicable, we may also communicate promotional offers, travel packages, or other marketing information.

If you no longer wish to receive promotional communications, you may contact us or use the unsubscribe facility provided in the relevant communication.

7 Contact and Inquiry Forms

When you use an inquiry or contact form on our website, we may receive details such as your name, telephone number, email address, travel requirements, and the message submitted by you.

These details are used to respond to your inquiry, provide the information you requested, or assist you with our available services.

8 Cookies

Our website may use cookies and similar technologies to make your browsing experience more convenient and effective.

Cookies are small files stored on your device and may help us to:

  • Remember selected preferences
  • Understand how visitors interact with our website
  • Improve website performance
  • Enhance the overall user experience
  • Understand and analyze website traffic

You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect certain features or functionality of the website.

9 Automatic Collection of Technical Information

When you access the Gangasagar Dham website, certain technical information may be collected automatically by our website or by service providers working on our behalf.

This may include information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages accessed on the website
  • Date and time of your visit
  • Website or source from which you arrived
  • General information about website usage

This technical information may be used for security, analytics, troubleshooting, website improvement, and service optimization.

10 Third-Party Websites

Our website may provide links to external websites or services, such as hotels, travel partners, payment providers, social media platforms, and other third-party services.

If you leave the Gangasagar Dham website and access an external website, the privacy policy and terms of that third-party website may apply.

Gangasagar Dham is not responsible for the privacy practices, content, or security measures of third-party websites.

11 Information Security

We use reasonable administrative, technical, and organizational safeguards to help protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, internet transmission and electronic storage can never be guaranteed to be completely secure. While we take reasonable precautions to protect your information, absolute security cannot be guaranteed.

12 Data Retention

Personal information may be retained for as long as reasonably required to provide our services, maintain booking and transaction records, meet applicable legal requirements, resolve disputes, and enforce our agreements.

Once information is no longer required for these purposes, it may be securely deleted or anonymized where appropriate.

13 Children's Privacy

Our website and services are not specifically designed or directed toward children.

We do not knowingly collect personal information from children without appropriate consent. If you believe that a child has submitted personal information to us, please contact us so that suitable action can be taken.

14 Your Privacy Choices

Subject to applicable laws, you may have certain rights regarding your personal information, including the right to:

  • Ask what personal information we hold about you
  • Request correction of incorrect or outdated information
  • Request deletion of certain personal information
  • Withdraw consent where processing is based on your consent
  • Choose not to receive promotional communications
  • Ask questions about how your information is collected and used

For any privacy-related request, you may contact Gangasagar Dham using the contact information available on our website.

15 Changes to This Privacy Policy

Gangasagar Dham may revise or update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

Whenever changes are made, the updated policy will be published on this page along with a revised Effective Date.

We recommend reviewing this page periodically so that you remain informed about how we handle personal information.

16 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact A 2 Z TRIP (Gangasagar Dham) using the contact information available on our website.

We will make reasonable efforts to respond to privacy-related questions, concerns, and requests.

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